
Frequently Asked Questions
Click on your question below and the answer will appear like magic! Click on the question again to make it disappear. If you don't see your question listed here, you can
send
us an E-mail or call us toll free at 888-817-6577. Hours of service are 10AM - 5PM EST. Our mailing address is: QuiltBug.com, PO Box 273, Esperance NY 12066.
How do I use this website?
This site is set up in categories, then subcategories, in outline
form. If you would like to see the actual outline we use, click on
Site Map
to the left. Each category page contains general information about that
category. The links to the subcategories that have the actual products
will be on the right hand side. To look through the whole website as if it
were a paper catalog, just keep clicking the Next button.
Some of the pictures on this website are thumbnails. Picture thumbnails
will enlarge to full size when you click on them.
If you see an abbreviation in italics with red dots underneath it, put your cursor over the words. You should see an explanation of the abbreviation.
How do I order?
Every product we sell should have an item name or number below it. That number is a
hyperlink
which will take you to the shopping cart. The first time you go to the shopping cart, it will ask you how you want the item shipped so it can give you an *estimate* of the shipping cost. After you choose your
shipping option, it will take you to the cart itself where you can change
quantities in the box on the right.
What are my shipping options?
We offer several shipping options:
- Priority Mail. We generally ship by priority mail (or International Priority if you are not in the US) because other methods are slower and less reliable. For those using International Priority, one yard of quilt fabric weighs approximately 4 oz. One pound of quilt fabric is about 4 yards. Please note: We use Click-N-Ship for our priority mail shipping. This will automatically send you the tracking number if you
gave us your correct E-mail address. You might want to
whitelist USPS_Shipping_Services@usps.com to be sure you receive this notification.
- UPS. UPS usually has the best rates when the package is
heavy. However, sometimes we can use the flat rate boxes
provided by the post office to lower your shipping cost. If you have a
strong preference for UPS, please note it in the comments. Otherwise
we will use the most economical method.
- First Class. Patterns and other small, flat notions that will fit in an envelope can be sent by First Class. First Class package mail tends to be a bit slow, so if you are in a hurry for
something, choose Priority.
- Free Shipping to members of the military. As long as you are using a military address, we will not charge you shipping. Now, our shopping cart *WILL* charge you shipping as it doesn't recognize these addresses, but don't worry. We will fix it at this end. Just to be safe, you might want to mention the fact you are military in the "special comments" section.
Our shopping cart figures shipping based on the weight of the items purchased and the shipping option you chose. If something seems odd,
send us an E-mail or give us a call toll free at 1-888-817-6577 and we will double check it for you.
For more information about whitelisting your address, read
our article here.
Is my order secure?
Yes! We use the secure service provided by Americart. To verify this, look at the bottom of the
shopping cart
under the Check Out Now button. You will see the both the Hacker Safe/Tested Daily Logo and the Verisign Secured logo. Click on them to confirm that they are active and current. Although we do keep a copy of your order, it is not kept on a computer that is accessible via the internet.
How do I pay?
We accept Mastercard, Visa, American Express and Discover both online and by telephone. If you would like to call in your order, you may do so toll free from the United States and Canada at 1-888-817-6577.
If you prefer, you can fax your order to 518-875-9401.
We also accept Paypal, checks and money orders. We are a Paypal Certified merchant.
If you are ordering by check or money order, please print out a copy of your
order and mail it with your check. We will not hold merchandise pending receipt
of the check, so don't delay!
What kind of fabric do you carry?
All our fabric is made from the best quality 100% cotton material. It varies in width from 42" to 45" wide, unless you are buying the extra wide backing which varies from 102" to 108". Always buy just a little extra to cover shrinkage in the wash and/or cutting errors.
What is your return policy?
We pride ourselves on having a 100% satisfaction guarantee. We will accept a return on pretty much everything, including cut fabric, as long as it is in resalable condition and returned within 30 days. You must call first. However, we will not refund shipping unless we made an error and sent you the wrong thing.
What is your privacy policy?
We won't sell your home address or phone number to other companies, nor will we share your E-mail address with anyone else.
How long will it take to receive my order?
We try very hard to ship the same day or next day, provided those are normal business days. This doesn't always happen! We really work hard to keep stock at hand at all times but if your item is out of stock we may hold your order for a day or two until new items arrive. If we aren't sure, we may ship your order with a notation that other items are backordered. The picture below shows
approximate delivery times. Please don't count on this as being exact, particularly
during the holiday season.
How do I find out about your sales and other special events, like the free patterns and mysteries?
That's easy! Just join our mailing list. It's in the green box on the left. If you are local to our shop, don't forget to
download the newsletter, too.
How do I use the bookmark button under the Next button?
The first one

helps you bookmark the page you are on. The rest are social-bookmarking icons. These are sites that let you bookmark to them rather than to the computer and browser you happen to be on at the time. It's great for people who use more than one computer, or who like to share sites
with other people. It's fun to search social bookmarking sites, too. You never know what you might find! Click on the site name below to learn more about them.
Digg has eight major categories and numerous subcategories.
Del.icio.us (pronounced "delicious") allows you to save and tag your favorite links, which you can keep to yourself or share with your friends or the world.
Reddit encourages users to vote up or down on links, teaching the site to adapt to your likes and dislikes.
StumbleUpon uses categories to help you search -but it also has a search button.
Do you have a question we didn't answer?
If you don't see your question listed here, you can
send
us an E-mail or call us toll free at 888-817-6577. Hours of service are 10AM - 5PM EST.